National Center for Farmworker Health

Cultural Competency Skills Building

Program Overview

Many organizations identify themselves as culturally competent organizations. What does it mean to be a practicing and effective "culturally competent" provider? This intensive, skills-building session spotlights the concepts of cultural competency and the art of incorporating guidelines into practice among a broad client population. This session also meets the standards set forth in 2000 by the U.S. Department of Health and Human Services' Office of Minority Health. These standards were established to ensure that all individuals entering the health care system receive equitable and effective treatment in a culturally and linguistically appropriate manner. This seminar will also help participants explore and increase their awareness of their personal attitudes, beliefs and behaviors related to cultural diversity.

Program Objectives

This training will serve to:

  • Explore the meaning of diversity and its relationship and impact on communication and human relations.
  • Explore cultural framework through various lenses to include ethnicity, poverty, literacy, etc.
  • Provide participants with the skills to identify various cultural values within the Hispanic population.
  • Identify cultural competency basics required to effectively practice the "culturally and linguistically appropriate services" (CLAS) standards.
  • Enhance skills for improved cross-cultural communication.

Course Highlights

At First Glance: A Cultural Perspective

This training begins with an introduction and a discussion regarding cultural perspective coupled with activities to demonstrate norms, values, challenges, and barriers related to culture and cultural competency. Particpants will receive an overview of cultural values, traditions, and characteristics and the role that these factors can play in an individual's perception.

The Foundation of Cultural Competency

This component of the training introduces the basic tenets of cultural competency and allows participants to discuss these universal basic principles, and use them to build upon and apply in the workplace setting. Guidelines for acknowledging cultural differences will be provided along with a working definition of culture. In an ever changing culturally diverse world, cultural awareness is key to ensuring outstanding service delivery. This segment serves to define cultural competency and provide participants with the groundwork for accepting and respecting differences among the diverse populations they may serve. Participants will be led through activities to explore the challenges of perceptions and the effect these perceptions may have on our overall cultural competency. We will also discuss our individual reality and its effect in shaping our perceptions of situations or other individuals.

The Culturally Competent Employee/The Culturally Competent Organization

Flexibilty is an intergral part of any organization that serves culturally diverse populations. This portion of the training will focus on the employee and organizational contribution to the ongoing development of cultural competency. We will discuss how the orgranization can create an environment that allows employees to put culturally competent strategies into practice.