National Center for Farmworker Health

 

 Register Today for this Training Opportunity – The 3 Critical C’s

 

 

 

Register now for The 3 Critical C's in providing Health Care Services

This 2-day interactive course will cover the critical areas needed to create an environment of service, including effectively working with a diverse/client population and enhancing overall communications with patients/clients and team members. This introductory level course is designed for healthcare workers, community health workers, outreach workers, case managers, or anyone who works directly with diverse patient populations. This training is divided into 3 parts:


Part 1: Customer Service - Customer Service is the foundation for a successful and effective organization that consistently delivers competent customer service from the client base to the employee break room. In addition to providing an overview of customer service standards and their practical applications, this portion of the training provides opportunities for participants to engage in interactive group exercises and discussions about presenting the right attitude in various scenarios and the impact that these behaviors have on organizational success. Participants will explore the dimensions of excellent customer service to create an environment for yielding both internal and external results.


Part 2: Cultural Competency & Health Literacy - This section of the training highlights the concepts of cultural competency and the skills necessary to deliver culturally competent services. Participants will explore the meaning of diversity and its relationship and impact on communication and human relations; they will increase awareness of their personal attitudes, beliefs and behaviors related to cultural diversity; and enhance skills for improved cross-cultural communication. Part 2 also includes an overview of the health literacy problem, risk factors, impact on patient health outcomes, identification of behaviors and clues that may indicate limited literacy, and written and verbal communication solutions to bridge barriers in the healthcare setting.


Part 3: Communication - Workplace communication is a process that can create organizational conflict and decrease service delivery. This section is intended to improve communications and productivity in the workplace by guiding participants through activities and dialogue on methods and strategies to improve interpersonal communication. An overview of the key communication skills will be provided as well as a review of various communication styles.

 


REGISTRATION INFORMATION

Date: September 17-18, 2014

Time: 9:00 AM - 4:00 PM (both days)

Costs: $250.00 (includes participant workbook, continental breakfast and lunch for both days)

 

Where: NCFH Offices, 1770 FM 967, Buda, Texas

Upon registering, participants will receive additional workshop information.

To download a copy of the registration form, click here.

 

Space is limited! Registration deadline is Wednesday, September 10, 2014.

***Workshop subject to cancellation based on number of registrants by September 10th***

OFFERING CONTINUING EDUCATION CREDITS

Continuing Education Credits are available from the following accrediting bodies.

Certified Health Education Specialist and/or Master Certified Health Education Specialists - This program is approved by the National Commission for Health Education Credentialing, Inc. (Approval MEP#3936) to receive up to 12 total Category I continuing education contact hours.

Social Workers, Licensed Professional Counselors, and Licensed Marriage and Family Therapist - This workshop has been approved for up to 12 hours of continuing education credit for Social Workers, LPCs and LMFTs by the Texas Chapter of the National Association of Social Workers.

CONTACT INFORMATION

Any questions regarding this training, please contact Ramona Arredondo at (512)312-5466 or arredondo@ncfh.org.