Consulting & Professional Development Services

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Consulting & Professional Development Services

Another premier service that NCFH offers is the provision of consultation and technical assistance services to meet a wide variety of organizational needs. 

From strategic planning, to improving organizational systems, to translation, NCFH is committed to providing a comprehensive and tailored package that will provide you with the tools and infrastructure to help improve the quality of care for your patient populations. 

Contact training@ncfh.org for more information.

Click below to find out more about our Fee-For-Service opportunities.

Management and Administrative Services

Strategic Planning

Health centers have been charged to double the number of patients served; therefore, it is critical that they  plan strategically to accomplish this goal. NCFH can facilitate your strategic plan development through use of the LENS process. Leadership Effectiveness and New Strategies (LENS) is a well-tested model that focuses on methods of strategic decision making through on-site technical assistance services and can be applied to both the non-profit and for-profit sectors. This is a custom-tailored process that addresses individual health center needs and includes both internal and external environmental analysis, creative and strategic group thinking, and development of an implementation plan. Note: This strategic planning process can also be adapted for other non-profit organizations.

 

Succession Planning

As the current generation of agricultural worker health leaders gets closer to retirement, a strategic and well-planned succession plan is crucial for the ongoing success of the agricultural worker health programs. The day-to-day operations of a health center sometimes supersede activities that are required in planning an effective succession plan. Through this consultation, NCFH will help health centers in the development and implementation of a succession plan utilizing the Personal Career and Succession Planning Guide.

 

Group Facilitation: Tools to Organize and Execute Effective Meetings

Is your management team trapped in the vicious cycle of multiple meetings with little action? If the answer is yes, then it may be time to establish effective leadership and management teams. Through the development of these teams, your organization will be able to produce efficient, measurable, and deliverable results. This training will teach participants methods and techniques to lead successful participatory meetings, which produce clear deliverables, and allow participants to gain skills to facilitate small groups, lead and manage effective meetings, and develop results-driven action plans.

 

Communication and Customer Service

Development of Corporate Communication Guidelines and Structure

This hands-on consultation and training program focuses on the development of a strategic communication structure with processes for information flow to be implemented throughout the entire organization to improve the workplace and team communications. Through a careful examination of communication practices, a team of consultants will guide you in the development of guidelines that can be established and adopted as “organizational standards.” By identifying workplace barriers and challenges, participants will have the opportunity to brainstorm solutions and strategies that will serve as the foundation for the guidelines. Once developed and ready for adoption, consultants will provide customized Communication Training to aide in the implementation of these efforts.

 

Development of Customer Service Guidelines

All organizations delivering health care services should have guidelines and a vision for the delivery of exceptional health care services. Customer Service Guidelines or “Standards” can pave the way for providing care that is professional, respectful, timely and consistent. This consultation will begin with a careful examination of current customer service practices and follow with an interactive process in identifying organizational “Coffee Stains.” These “stains” appear when a customer’s expectations are not met and represent barriers and challenges that the organization must overcome to enhance customer service delivery. Through this process, participants will establish ownership and investment in developing practical solutions tailored to specific organizational concerns and receive guidance in developing these guidelines that can be implemented within the organization. Once the guidelines are developed and ready for adoption, consultants will provide customized Customer Service Training to aid in the implementation of the guidelines.

Diabetes Support Services

Diabetes Self-Management Education and Support (DSMES) Consultations and Technical Assistance

NCFH provides consultations and technical assistance for health centers offering Diabetes Self-Management Education and Support (DSMES). Our NCFH staff is available to provide resources and tools to increase your patient engagement and reach, as well as improve work flows within diabetes care teams at your health center. 

Diabetes Self-Management Education and Support (DSMES) Accreditation

NCFH provides guidance and assistance to health centers interested in obtaining their Diabetes Self-Management Education and Support (DSMES) accreditation. With years of experience working with chronic disease prevention and self-management, our NCFH staff is available to provide accreditation information, guide you through the application process, and offer resources for a successful submission for accreditation.

Translations

Translation of Health-Related Materials

NCFH has extensive experience in translating (English/Spanish) documents and materials for the agricultural worker population, health care providers, and funding agencies, considering appropriateness for all audiences and literacy level. Samples of this service include newsletters, pamphlets, administrative and clinical forms, program manuals, and training manuals. This process is initiated by customer requests, followed by an assessment of need. Upon receipt of your materials, we will review your information and consult with you to determine the scope of the project and provide you with a full assessment with recommendations that may include adjustments for literacy level  and appropriateness for all audiences. Translation options include direct translation of materials or adjustment of materials for literacy.

Outreach Services

Community Needs Assessments with Survey Monkey

Collecting customers feedback and/or conducting needs assessments can be a very expensive and time-consuming task. The use of computer programs such as Survey Monkey is useful in facilitating that task. This workshop will familiarize participants with the use of Survey Monkey for collecting data in a cost effective and timely manner.

National Center for Farmworker Health
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